We firmly believe that people are the heart of the brand. Through our training, we encourage and inspire meaningful service interactions, ensuring that when guests leave, they take away something that lives in their hearts.

We conduct training workshops, deliver on-the-job training, provide operating manuals, and conduct ongoing product assessments for our clients. These initiatives energize and inspire world-class service delivery.

We define and affirm the distinctive personality, philosophy, and standards of the business. We create easy-to-use practical tools and manuals for the teams to use after training, ensuring clarity in their roles and consistent delivery of guest delight.

What We Do

Training Workshops

Understanding why people do what they do and how they do it is crucially more important than what they do. Therefore, we conduct energized workshops that define the personality and philosophy of the business. Each staff member is inspired to understand the business’s WHY, their personal WHY, and to embody the belief that "I am the brand."

On-the-Job Training

We conduct specific skills training sessions tailored to housekeeping, butler service, and chef training. These sessions focus on practical, hands-on learning in the work environment, designed to meet the specific needs of the business.

Operating Manuals

Implementing processes and structures practically is essential for the smooth operation of any business. From kitchen workflows to housekeeping solutions, we provide detailed operating manuals and styling guides covering all aspects of daily lodge or small hotel operations. These user-friendly tools turn the dream into a sustainable reality beyond the excitement of the opening phase. These systems and standards become ingrained in the operation’s DNA.

Product Assessments

To maintain and enhance the high standards and attention to detail established during the business's opening phase, we offer ongoing operational, styling, training, and process direction. Our concise reports provide practical, cost-effective insights that challenge and inspire owners, management, and staff while identifying opportunities for guest delight and service innovation. We can also provide detailed costings for any necessary equipment or training.